Store Protection Specialist

2950 NORTHTOWNE LN
RENO

---

GENERAL PURPOSE:

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in company issued vest, and monitoring Code 50 policy. Intermittently walks sales floor to identify and address potential theft indicators. Partner with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage. Must embrace company values and have a mentality to protect the Ross treasure.

ESSENTIAL FUNCTIONS:

Mitigating Theft & Fraud

• Monitor entrances/exits and sales floor for potential theft by identifying suspicious behavior.

• Gather theft indicators and use internal or external intelligence to impact shortage trends. Effectively communicate to store leadership and Loss Prevention.



Maintaining a Safe & Secure Environment

• Provide visible presence at store entrances/exits and on sales floor in a company issued vest, monitoring for potential safety issues.

• Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.

Minimizing Operational Shortage

• Increase store awareness on effective processes to minimize operational shortage. Train and educate on shortage reduction initiatives.

• Observe proper checkout procedures for customers and associates.

Developing Great Teams & Partnerships

• Provide great customer service by greeting customers and answering questions.

• Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, etc.

Other duties as assigned to support Loss Prevention initiatives.

COMPETENCIES:

• Strong Written & Verbal Communication skills

• Problem Solving & Decision Making skills

• Adaptability

• Credibility & Trust

• Service Orientation

• Results Driven

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• High School education or equivalent required, AA degree preferred

• One year retail supervisor experience or similar training preferred

• One year loss prevention/security training preferred

• Ability to work effectively in a fast-paced environment

• Strong communication skills

• Demonstrated ability to build and maintain relationships with the store team

• Excellent customer service skills

• Proven ability to effectively resolve conflict



PHYSICAL REQUIREMENTS:

• Must be able to stand for prolonged periods of time (up to 8 hours per day)

• Must be able to raise or lower objects weighing up to 25 lbs, from one level to another (includes upward pulling)

• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need)


SUPERVISORY RESPONSIBILITIES:

None