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Retail Associate

Posted by: Ross Dress For Less

Posted date: 2010-Jul-27

Location: Sparks

215 LOS ALTOS PKWY
SPARKS

GENERAL PURPOSE:

Greets and responds to all customers in a courteous and friendly manner. Ensures proper merchandise presentation. Operates cash register in accordance with policies and procedures. Maintains a clean work area at all times. Provides customer service according to the Star Service program guidelines. Associate may assist in specialized areas of store including, Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry or Customer Service.

ESSENTIAL FUNCTIONS:

Customer Service (60% of Time)

- Demonstrates courtesy, friendliness, professionalism and provides prompt and efficient responses to customers at all times. Understands Customer Service as a number one priority and responds to Customer Service calls immediately. Handles all customer issues in a courteous and helpful way, calling a member of the Supervisory Staff when needed.

- Takes accurate markdowns, counts and inventories as scheduled.

- Takes ownership of all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards. This includes bringing new receipts to the sales floor with a sense of urgency, merchandising all items to the monthly In-Store Marketing book and maintaining merchandise/brand name familiarity within department in order to asses customers.

- Performs daily recovery, maintenance and housekeeping of assigned departments.

- Is prepared to assist customers in any way necessary; is register-trained and able to ring, assists customers with merchandise and answers customer questions in a polite and knowledgeable manner. Greets all customers within 10 feet, says "hello" and "thank you" at every register transaction and processes register transactions with a sense of urgency.

- Understands all Star Customer Service programs including CARA, mystery shops/sizings and President's Club.

Loss Prevention (40% of Time)

- Maintains a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment.

- Understands the Loss Prevention Awareness program and EAS procedure.

- Maintains a safe working and shopping environment for Associates and customers. Reports any unsafe conditions or practices to store management.

- Understands and can implement all emergency procedures for power failure, fire, robbery etc.

- Follows all Mark-Out-of-Stock policies, including the identification of MOS merchandise, proper processing of each piece and the notification of store management to review and approve all disposals.

- Understands all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.

COMPETENCIES:

- Customer Service

- Adaptability

- Communication

- Teamwork

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

- Ability to interact with customers and co-workers in a friendly, cooperative and pleasant manner.

- Ability to use all store equipment, including PDT's, registers and PC as required.

- Good communication skills.

- Able to meet normal store demands which include lifting, loading and unloading trucks of merchandise, supplies and fixtures, and unpacking merchandise.

- Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

- Ability to perform mathematical calculations used in retail.

- Some assignments may require additional skills not specifically stated above.


Job Title	Retail Associate
Location	Sparks
Shift	Varies
Post Details

Company Name	Ross Dress For Less
Department
Division
Salary
Start Date
Apply by

Category
Job Type	Full and Part-time
Classification	Direct / Retail
Description	215 LOS ALTOS PKWY SPARKS GENERAL PURPOSE: Greets and responds to all customers in a courteous and friendly manner. Ensures proper merchandise presentation. Operates cash register in accordance with policies and procedures. Maintains a clean work area at all times. Provides customer service according to the Star Service program guidelines. Associate may assist in specialized areas of store including, Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry or Customer Service. ESSENTIAL FUNCTIONS: Customer Service (60% of Time) - Demonstrates courtesy, friendliness, professionalism and provides prompt and efficient responses to customers at all times. Understands Customer Service as a number one priority and responds to Customer Service calls immediately. Handles all customer issues in a courteous and helpful way, calling a member of the Supervisory Staff when needed. - Takes accurate markdowns, counts and inventories as scheduled. - Takes ownership of all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards. This includes bringing new receipts to the sales floor with a sense of urgency, merchandising all items to the monthly In-Store Marketing book and maintaining merchandise/brand name familiarity within department in order to asses customers. - Performs daily recovery, maintenance and housekeeping of assigned departments. - Is prepared to assist customers in any way necessary; is register-trained and able to ring, assists customers with merchandise and answers customer questions in a polite and knowledgeable manner. Greets all customers within 10 feet, says "hello" and "thank you" at every register transaction and processes register transactions with a sense of urgency. - Understands all Star Customer Service programs including CARA, mystery shops/sizings and President's Club. Loss Prevention (40% of Time) - Maintains a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment. - Understands the Loss Prevention Awareness program and EAS procedure. - Maintains a safe working and shopping environment for Associates and customers. Reports any unsafe conditions or practices to store management. - Understands and can implement all emergency procedures for power failure, fire, robbery etc. - Follows all Mark-Out-of-Stock policies, including the identification of MOS merchandise, proper processing of each piece and the notification of store management to review and approve all disposals. - Understands all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. COMPETENCIES: - Customer Service - Adaptability - Communication - Teamwork QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: - Ability to interact with customers and co-workers in a friendly, cooperative and pleasant manner. - Ability to use all store equipment, including PDT's, registers and PC as required. - Good communication skills. - Able to meet normal store demands which include lifting, loading and unloading trucks of merchandise, supplies and fixtures, and unpacking merchandise. - Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. - Ability to perform mathematical calculations used in retail. - Some assignments may require additional skills not specifically stated above.